Refund Policy

1. Cancellation and Refund Overview

At Junction Bicycle, we understand that plans can change. Our refund policy is designed to be fair and transparent while protecting our business from last-minute cancellations that prevent us from serving other customers.

2. Standard Cancellation Policy

For all bike rentals, the following cancellation terms apply:

• Full Refund: Cancellations made at least 48 hours before the scheduled pickup time will receive a 100% refund.
• Partial Refund: Cancellations made between 24-48 hours before pickup will receive a 50% refund.
• No Refund: Cancellations made less than 24 hours before pickup or no-shows will not receive a refund.

All refunds will be processed to the original method of payment within 5-7 business days.

3. Weather-Related Cancellations

We understand that weather can be unpredictable, especially for outdoor activities:

• Severe Weather: If severe weather conditions (heavy rain, storms, extreme heat warnings) are forecasted for your rental period, we offer full credit for a future rental.
• Moderate Weather: Light rain or cooler temperatures do not qualify for weather-related cancellations as our bikes are designed for various weather conditions.
• Verification: Weather-related cancellations must be confirmed by our staff and may require verification of local weather conditions.

4. Bike Damage and Refund Eligibility

In cases where a rented bicycle is damaged and affects your ability to use it:

• Pre-Rental Damage: If damage is discovered before pickup, you may cancel without penalty and receive a full refund or reschedule at no cost.
• During Rental Period: If a bicycle becomes unusable due to mechanical failure during your rental period, we will provide a replacement bike or prorated refund for the unusable time.
• Minor Issues: Minor adjustments or repairs that don't significantly impact usage do not qualify for refunds.

5. Special Events and Group Bookings

For group rentals of 5 or more bicycles or special events:

• Group Cancellations: Groups may cancel up to 7 days before the event for a full refund.
• Late Group Changes: Changes made within 7 days may result in partial refunds based on availability of rebooking.
• Deposit Requirements: Group bookings require a 50% deposit that is refundable up to 7 days before the event.

6. Accessories and Add-Ons

Refund policies for additional items:

• Helmets: Full refund available if returned unused within 24 hours of pickup.
• Locks and Security: No refund for security deposits if the lock is not returned.
• Tours and Guides: Same cancellation policy as bike rentals applies to guided tours.
• Delivery Services: Delivery fees are non-refundable once the delivery process has begun.

7. Security Deposits

Security deposits are handled as follows:

• Refundable Deposit: A refundable security deposit is required for all rentals and will be returned within 24 hours of bike return, assuming no damage.
• Deductible Amounts: Deductions may be made for damages, missing parts, or excessive cleaning required.
• Non-Refundable: If the bicycle is not returned or is significantly damaged, the full deposit will be retained.
• Timeline: Security deposit refunds may take up to 7 business days to process.

8. Gift Cards and Vouchers

Gift card and voucher policies:

• Purchase: Gift cards are non-refundable but are transferable and never expire.
• Lost Cards: Lost or stolen gift cards cannot be replaced.
• Partial Use: Gift cards can be used for partial payment of rentals.
• Balance Inquiries: Check gift card balances by contacting our customer service.

9. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team via phone or email at least 24 hours before your scheduled pickup.
2. Provide Information: Have your reservation number, name, and reason for cancellation ready.
3. Confirmation: We will confirm your cancellation and provide details about your refund timeline.
4. Documentation: For weather-related or damage-related claims, documentation may be required.

Email: aureliopayne@jcbicycles.com
Phone: (480) 985-1333

10. Non-Refundable Situations

The following situations do not qualify for refunds:

• No-shows on the scheduled pickup date
• Cancellations made less than 24 hours before pickup
• Bike returns after the agreed-upon time (late returns)
• Damage to the bicycle beyond normal wear and tear
• Missing bike parts or accessories
• Failure to follow rental agreement terms

11. Dispute Resolution

If you believe there has been an error with your refund:

• Initial Review: Contact our customer service within 30 days of the transaction.
• Formal Complaint: Submit a written complaint with supporting documentation.
• Resolution Timeline: We will investigate and respond within 14 business days.
• Escalation: Unresolved disputes may be escalated to management for final review.

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Policy changes will not affect reservations made prior to the change date.

13. Contact Information

If you have questions about our refund policy or need to request a refund, please contact us: